Elevate your Retreat at Grand Velas Riviera Maya

Personalized service is guaranteed with the dedicated 24-hour Personal Concierge. Whether seeking assistance by the pool, on the beach, or in your suite, the Concierge is always ready to cater to your needs, ensuring that every group member has everything required for an exceptional stay.

If traveling with a baby, the exclusive Baby Concierge will take care of all the details, providing amenities such as a crib, stroller, teether, baby bottles, and anything else the little one needs.

The two fully equipped fitness centers located in the Zen Grand and Ambassador ambiances have everything to stay on track with wellness routines. Both feature cardio machines and weight equipment, offering everything group members need for a complete workout. In addition, daily classes in various disciplines, like yoga and Pilates, are held in dedicated workout rooms.

• Open daily from 6:00 a.m. to 10:00 p.m.
• Available for ages 16 years and older.
• Appropriate sportswear is required.
   

The Teens' Club is a dedicated space for teenagers. It features a variety of fun activities, including pool, air hockey, ping-pong, arcade games, and a karaoke system for showcasing musical talent. The club also includes a lounge area and a café serving soft drinks and snacks, making it the perfect place to relax or hang out.

• For ages 13 to 18 years old
• Open daily from 3:00 p.m. to 11:00 p.m.
• Casual attire is recommended

The Kids' Club provides a safe and engaging environment supervised by highly qualified staff. Children can enjoy a variety of creative and entertaining activities like minigolf, ecotours, bonfires, arts & crafts, movie nights, cooking classes, and more, everything designed for a fun and memorable experience.

• Open daily from 9:00 a.m. to 10:45 p.m.
• For ages 5 to 12

The resort offers a diverse selection of complimentary non-motorized activities, ensuring options for guests of all ages. From snorkeling and exploring marine life to kayaking or pedal boating across calm waters, the experiences cater to a wide range of preferences. For those seeking group interaction, beach volleyball and soccer provide dynamic team-building opportunities, while guided stretching sessions offer a more relaxed alternative.
 

The on-site boutiques at Grand Velas Riviera Maya —one in each in all ambiance— offer an exceptional shopping experience. Guests will find a curated selection of national and international brands, including iconic names like Pineda Covalín, alongside locally crafted items.
 

Grand Velas Riviera Maya partners with Aromaria, an exclusive Mexican luxury perfumery, to design a sensory experience that redefines your stay. This collaboration features a custom-made Signature Scent and the opening of a new boutique within the resort.

At Grand Velas Riviera Maya, every detail is thought to ensure that nothing is missing during your group's stay. A wide range of additional services is available to enhance the experience, including:

• Local and long-distance phone calls
• Laundry & dry cleaning
• Babysitting services
• Spa treatments
• Wellness experiences
• 24-hour medical service 
• Package and postal delivery services
• Currency exchange
• Parking lot and valet parking
• Travel agency and taxi services